Consumer protection

What if ...?

This is general guidance only. You should talk direct to your finance provider or seek advice if you are unhappy about any aspect of your finance. You can also get advice from Consumer Direct or your local Citizens Advice Bureau.


bullet I cannot afford my repayments
          You must talk to your finance provider as soon as possible. Do not stop paying, or miss a payment, because this will put you in breach of your agreement.


bullet I want to cancel the agreement
          Your rights to cancel the agreement should be clearly explained to you before you sign. They should also be given to you in writing. Do not sign if you do not understand these rights.


bullet I want to settle the finance early
              If you have an agreement that comes under the terms of the Consumer Credit Act 1974, you can repay your finance early at any time.  If you took out your agreement on or after 31 May 2005, your lender should have given you details about early settlement:

- in an information sheet given before you took out your finance; and

- in your credit agreement.

If you want to repay your agreement earlier than planned, you will almost certainly have to pay a charge, reflecting your lender’s costs. 

For more on paying early, click here


bullet  I want to sell the car 
            Most finance agreements require you to pay off the debt in full before you sell the car. Under certain circumstances you may be able to return the car to the finance company. You should talk to the lender before you take any action.

FLA Consumer Guidance

FLA Leaflets

FLA has a number of leaflets which provide helpful guidance on money advice, finance and fraud related issues.
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